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10 ABM Best Practices You Should Implement Today


Account-Based Marketing (ABM) is a strategic approach to B2B marketing that aims to identify and target high-value accounts and decision-makers within those accounts. By focusing on creating personalized and targeted experiences for these accounts, ABM aims to drive higher engagement, conversion, and revenue.

The Importance of ABM

ABM can be a highly effective approach for B2B companies, particularly those with long or complex sales cycles, as it enables marketers to build deeper relationships with key stakeholders and decision-makers within target accounts. By delivering personalized and relevant content and messages, ABM helps to increase engagement and drive higher-quality leads and opportunities.

ABM can also help to improve alignment between marketing and sales teams, as they work together to identify and pursue high-value accounts. This collaboration can lead to more effective targeting and messaging, increased efficiency and productivity, and ultimately, higher revenue.

Aim of This Blog Post

This blog post aims to provide an overview of ABM best practices and strategies that B2B marketers can use to improve their targeting and engagement with high-value accounts. It will cover key topics such as account selection, personalization, content and messaging, measurement and reporting, and collaboration between marketing and sales teams. By following these best practices, you can develop a more effective ABM approach that delivers measurable results for your business.

Defining ABM

Account-Based Marketing (ABM) is a strategic approach to B2B marketing that focuses on identifying and targeting high-value accounts. Unlike traditional marketing tactics that aim to appeal to a wide audience, ABM strategies aim to create personalized marketing campaigns tailored to the specific needs and pain points of each individual account.

What Makes ABM Different from Traditional Marketing Tactics?

  • ABM is account-centric, while traditional marketing is lead-centric. ABM focuses on a set of high-value accounts, while traditional marketing aims to generate as many leads as possible.

  • ABM is highly personalized, while traditional marketing takes a one-size-fits-all approach. ABM leverages data and insights to create personalized campaigns for each account, while traditional marketing aims to create campaigns that will appeal to a broad audience.

  • ABM requires sales and marketing alignment, while traditional marketing often operates in silos. ABM requires close collaboration between sales and marketing teams in order to identify and target the right accounts with the right messaging.

  • ABM is ROI-driven, while traditional marketing is often focused on metrics such as website traffic or social media engagement. ABM aims to generate revenue by targeting high-value accounts with high-value deals.

Overall, ABM is a highly effective strategy for B2B companies looking to generate more revenue from high-value accounts. By focusing on personalized campaigns, sales and marketing alignment, and ROI-driven tactics, companies can build stronger relationships with their key accounts and ultimately drive more revenue and growth.

Developing Ideal Customer Profiles

Developing ideal customer profiles is the foundation of any effective Account Based Marketing (ABM) campaign. Adequate knowledge and understanding of your ideal customer profile allows you to create more targeted marketing messaging and have better alignment between your sales and marketing teams. This direct alignment leads to higher conversion rates and ultimately drives growth for your business.

Importance of Understanding Your Ideal Customer Profiles

Understanding your ideal customer profile is a vital step towards creating targeted marketing and sales strategies. By clearly defining and understanding your ideal customers, you can create messaging and campaigns that resonate with them, which leads to more qualified leads and conversions. Additionally, this will help you align your sales and marketing efforts towards a common goal, which can increase efficiency and revenues.

How to Develop Ideal Customer Profiles

Developing an ideal customer profile requires research and various data points. To create an accurate picture of your ideal customer, consider the following:

  • Demographic information such as age, gender, industry, location, company size, etc.

  • Psychographic information such as values, interests, and behaviors

  • Buying behaviors such as purchase history, typical spend, and buying frequency

  • Challenges they face in their business or personal life and how your product or service can help them overcome those challenges

  • Their goals and aspirations in their business or personal life and how your product or service can help them achieve those goals

Once you have gathered this information, you can use it to create a comprehensive profile of your ideal customer. This profile should be shared with all relevant teams within your organization so that they can use it to create targeted messaging and campaigns that better resonate with your audience. Remember to periodically review and update your ideal customer profile to reflect changes in business or market conditions.

At ExactBuyer, we provide real-time contact and company data & audience intelligence solutions that can help you build more targeted audiences. Our AI-powered search allows you to find new accounts in your territory, your next top engineering or sales hire, an ideal podcast guest, or even your next partner. Contact us today to learn more.

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Building Target Account Lists

Account-Based Marketing (ABM) requires companies to identify and prioritize target accounts, and then tailor their marketing strategies to engage those accounts. Building effective target account lists is a critical first step in any ABM program. Here are some tips and strategies to help you build your target account list:

1. Define Your Ideal Customer Profile (ICP)

Start by analyzing your current customer base and identifying patterns in attributes like industry, company size, location, and revenue. Use this information to create an ICP that outlines the characteristics of your ideal customer. This will help you target accounts that are more likely to convert and become long-term customers.

2. Conduct Market Research

Take a deep dive into the market to identify potential target accounts outside of your existing customer base. Use resources like industry reports, company websites, social media, and third-party data providers to gather information about companies that fit your ICP.

3. Leverage Sales and Marketing Collaboration

Collaboration between sales and marketing is critical to building an effective target account list. Sales teams have valuable insights into customer needs, pain points, and decision-making processes. Marketing teams can use this information to refine their messaging and targeting. Work together to develop a list of target accounts that aligns with both teams’ goals.

4. Use Intent Data

Intent data can help you identify accounts that are actively looking for solutions like yours. Use tools like website visitor tracking, social media monitoring, and search analytics to identify accounts that are engaging with your brand and showing interest in your industry or solutions.

5. Continuously Update and Refine Your List

Building an effective target account list is an ongoing process. Continuously monitor your list and update it with new information such as changes in industry trends, customer needs, and account behavior. Regularly refine your list to ensure you are targeting the right accounts at the right time.

  • Define Your Ideal Customer Profile (ICP)

  • Conduct Market Research

  • Leverage Sales and Marketing Collaboration

  • Use Intent Data

  • Continuously Update and Refine Your List

Creating Tailored Content:

When it comes to Account-Based Marketing (ABM), one size does not fit all. Tailored content is crucial for successful ABM campaigns. This section will highlight the importance of tailored content in ABM and provide tips for creating effective content for target accounts.

Importance of Tailored Content in ABM:

Tailored content is essential for ABM success because it helps target accounts feel seen and understood. It shows that you've done your research and are speaking directly to their pain points and needs. When target accounts receive personalized content, they're more likely to engage with your brand, ultimately leading to higher conversion rates.

Tips for Creating Effective Content for Target Accounts:

  • Do Your Research: Before creating content, make sure you thoroughly research your target accounts. This includes understanding their pain points, needs, and goals.

  • Make it Personal: Use the information you've gathered to create personalized content that speaks directly to your target accounts. Avoid generic messaging that could apply to any company.

  • Align with the Buyer's Journey: Make sure your content aligns with where your target accounts are in the buyer's journey. For example, if they're in the awareness stage, educational content would be more appropriate than a sales pitch.

  • Use Multiple Formats: Different people prefer different types of content, so it's vital to use a mix of formats such as blog posts, videos, infographics, and more to cater to different preferences.

  • Collaborate with Sales: Work closely with your sales team to understand their insights, challenges, and priorities. This ensures that your content is aligned with sales objectives and helps them close deals more efficiently.

Leveraging Social Media in ABM

Social media has become an integral part of any successful account-based marketing strategy. By utilizing social media platforms effectively, businesses can engage with their target accounts and build lasting relationships. Here are some examples of how social media can be used in ABM:

1. Identify and Follow Target Accounts

The first step in leveraging social media for ABM is to identify the accounts that you want to target. Once you have identified your target accounts, follow them on social media platforms like LinkedIn, Twitter, and Facebook. This will help you stay updated on their news and updates, and give you insights into their current priorities and pain points.

2. Engage with Target Accounts on Social Media

Engaging with your target accounts on social media is a great way to build relationships and establish trust. Share relevant content that is of interest to your target accounts, comment on their posts, and respond to their messages. By engaging with them in a meaningful way, you can position yourself as a thought leader in your industry and gain valuable exposure.

3. Run Targeted Ad Campaigns

Social media platforms like LinkedIn and Twitter offer the ability to run targeted ad campaigns. By targeting your ads to specific accounts or individuals, you can drive awareness and generate leads. This is a powerful way to increase your visibility with your target accounts and make a lasting impression.

4. Leverage Social Listening

Social listening involves monitoring social media platforms for mentions of your brand or industry. By leveraging social listening tools, you can gain insights into your target accounts and their pain points. This information can help you tailor your messaging and content to better resonate with your target accounts.

  • Identify target accounts and follow them.

  • Engage with target accounts on social media.

  • Run targeted ad campaigns.

  • Leverage social listening.

By leveraging social media effectively, businesses can enhance their ABM efforts and drive better results. Whether it's engaging with target accounts, running targeted ad campaigns, or leveraging social listening, social media is a powerful tool in any ABM strategy.

If you're interested in incorporating social media into your ABM strategy, ExactBuyer can help. Contact us here to learn more about our real-time contact and company data solutions.

Personalization at Scale

In the world of Account-Based Marketing (ABM), personalization is a key factor in winning and retaining customers. However, personalizing content for each and every account could be an extremely time-consuming task. This is where personalization at scale comes into play. Personalization at scale means creating custom marketing strategies and content that can be delivered to multiple accounts at once, without sacrificing the quality of the messaging.

How Personalization can be Achieved at Scale for ABM

Here are a few tips on how to achieve personalization at scale for ABM:

  • Collect data on your target accounts: Collect data on each account and its decision-makers to personalize content as much as possible. Utilize various data sources like CRM, social media, and contact databases to gather intelligence on each account.

  • Segment accounts: Create a targeted approach by segmenting accounts based on their needs, industry, or business size.

  • Develop templates: Create templates for content that can be customized and personalized to make specific messaging for each target account. This way, you can ensure a consistent brand message and keep costs down.

  • Automate: Use automation technologies to personalize content on a large scale. Automated tools can personalize content like emails and web content in bulk.

Personalization at scale is critical for the success of ABM. Below are a couple of examples of companies that have successfully used personalization at scale to drive their ABM programs:

  • Highspot - Highspot is a sales enablement platform that used personalization at scale to increase deal size and shorten sales cycles. They used video advertising to create customized video campaigns for specific accounts. They saw a 20% increase in conversion rates and an 80% increase in deal size.

  • Demandbase - Demandbase provides account-based marketing solutions to mid-market and enterprise B2B companies. They used personalization at scale to create customized email campaigns to target specific accounts. They saw a 75% increase in engagement and a 10% increase in pipeline created.

Analytics and Measurement

Analytics and measurement are crucial components for the success of ABM strategies. Without proper measurement, it is impossible to determine the effectiveness of your tactics, which can lead to wasted time, resources and ultimately, poor results. Here are some tips for effective measurement:

Highlight the importance of analytics

  • Analytics provide insights into customer behavior and preferences, allowing you to tailor your messaging and content.

  • Measurement ensures you are targeting the right accounts and decision-makers, increasing your chances of success.

  • Proper measurement helps sales and marketing teams to align their efforts and track progress towards shared goals.

Provide tips for effective measurement

  • Set clear goals and KPIs that align with your ABM objectives and business goals.

  • Define your target audience and track their behavior across all touchpoints.

  • Utilize marketing automation and analytics tools to track engagement and identify opportunities to improve content and messaging.

  • Analyze the data regularly, identify patterns, and adjust tactics accordingly to optimize results.

  • Collaborate with sales teams to track the progression of targeted accounts through the sales funnel.

  • Track and measure ROI to determine the effectiveness of your ABM program and adjust spend as necessary.

Aligning Sales and Marketing Teams

Alignment between sales and marketing teams is crucial for Account-Based Marketing (ABM) success. Often, sales and marketing teams operate in silos, leading to disconnected efforts and a lack of coordination. Effective ABM requires strong collaboration between these teams, who should work towards common goals and objectives. Here are some tips for achieving alignment between your sales and marketing teams:

1. Establish shared goals and objectives

Both teams should have a clear understanding of the overall organizational goals and how ABM supports them. Establishing specific, measurable goals that are agreed upon by both teams helps to ensure accountability, and provides a common language that aligns sales and marketing efforts.

2. Develop a shared buyer persona

Sales and marketing need to have a shared understanding of who the target accounts are and what their pain points, motivations, and decision-making processes are. Developing a shared buyer persona helps to create a unified view of the ideal customer and shapes messaging and strategies that are tailored towards their needs and preferences.

3. Use a shared data and measurement approach

Ensure that both teams are using the same data and metrics to measure success. This includes using the same technologies and tools to track and analyze customer behavior, engagement, and conversion rates. Sharing insights and findings can help optimize tactics and improve results.

4. Foster open communication and collaboration

Encourage an open exchange of ideas, feedback, and insights between sales and marketing teams. Schedule regular meetings and check-ins to ensure everyone is up to date and working towards shared objectives. Cross-functional teams and joint projects can also create alignment and foster better collaboration.

By taking these steps, your sales and marketing teams can operate in unison and create more effective ABM programs that drive business growth and revenue.

Continuous Optimization

In Account-Based Marketing (ABM), continuous optimization is crucial for achieving and maintaining success. It involves regularly assessing the effectiveness of your strategies, making necessary adjustments, and continually improving your approach. Here are some tips for ongoing optimization and improvement:

1. Regularly analyze and refine your target account list

Keep your target account list up-to-date by regularly evaluating and refining it. Use insights and feedback from your sales team to adjust your approach and focus on accounts that are more likely to convert.

2. Personalize your messaging and content

Personalization is key in ABM, so continually refine and tailor your messaging and content to your target accounts. Use data and insights to deliver highly relevant and engaging content that resonates with your target audience.

3. Leverage technology and data

Use technology and data to gain insights and improve your ABM approach. Utilize tools like ExactBuyer's AI-powered search to access real-time contact and company data, and firmographic information to better target your accounts and personalize your messaging.

4. Collaborate with your sales team

Work closely with your sales team to gain insights and feedback on your approach, and adjust your ABM strategy accordingly. This collaboration can help improve your targeting and messaging, and increase the overall effectiveness of your ABM efforts.

5. Evaluate and measure success

Keep track of your ABM metrics and continually evaluate and measure the success of your efforts. Use this data to make informed decisions and optimize your approach for maximum impact.


In conclusion, implementing ABM best practices is crucial for any business looking to succeed in today's competitive market. Here are some key takeaways from this blog post:

  • Identify your target accounts based on data and insights, rather than assumptions.

  • Develop personalized content and campaigns that resonate with your target accounts.

  • Align your sales and marketing teams to create a seamless customer experience.

  • Utilize technology and data to enhance your ABM strategies.

By implementing these best practices, you can improve your ABM strategies and drive better results for your business. Don't hesitate to reach out to ExactBuyer to learn more about how our real-time contact and company data solutions can help you succeed in your ABM efforts.

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